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Steph Quinn Counselling

Passionate, down to earth and caring counsellor, working with young people, adults and clients with neuro-diversities in Ayrshire. Always striving to offer a respectful, genuine, inclusive space for all.
Working Hours

Working Hours

Monday 09:00am - 17:00pm
Tuesday 09:00am - 18:00pm
Wednesday 09:00am - 17:00pm
Thursday 09:00am - 17:00pm
Friday Closed
Saturday Closed
Sunday Closed
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How do I begin working with you?

Please use the contact form with any queries you may have and I will get back to you within 48hrs.

Alternatively, please give me a call on 01563 262202  – if I am unable to answer, please feel free to leave me a message. I will do my best to respond to you within 24 hours.

When you get in touch, we would have a brief telephone consultation to allow me to better understand your needs and allow you to ask any questions that you might have.

What if I can't attend a session?

I ask that a minimum of 24 hours’ notice is given when cancelling an appointment. If 24 hours’ notice is not provided, the full session fee will be chargeable.

How many sessions might I need?

This is a common question and there is no right or wrong answer. Counselling is a process and depending on your goals or what you would like to explore, it can take any number of sessions. Some people come to one session and feel that they have got what they need and some people may come for a year or more. I review with clients regularly to allow us to check out how things are going in counselling. Reviewing our time together can offer you the chance to reflect on where we started, adjust any goals or assess what you might want to explore in future sessions. Coming to counselling is a choice and you can decide when to stop at any time.

If I would like to bring my child for counselling, can I come to their sessions too?

In this instance, I would be guided by what the client (the child) themselves is comfortable with. After an initial assessment, they might feel more comfortable having you there in the first session whilst they get to know me a bit, but they might also prefer to speak to me alone. The counselling relationship is confidential, even when working with children and young people and I would not share the content of sessions with anyone. However, I do not keep secrets and my work is guided by relevant legislation and safeguarding policies. My experience and specific training as a counsellor for children and young people means that I keep up to date with policy and legislation which is relevant to children and young people. This ensures that risk and safety are managed ethically, competently and in the best interest of everyone involved.

What can I expect from a first session?

Coming to your first session can be a multi-faceted experience for most people. You might feel nervous, anxious, relieved, overwhelmed, sceptical or have no idea how you feel about it. When you arrive, I’ll show you to my room where you can get settled and I’ll offer you a tea/coffee/water if you’d like. If you choose to pay before the session, we can do that too. From there, I’ll talk a little bit about who I am, how I work and outline what is known as the Counselling Agreement.

The Counselling Agreement is between you and I and it details the limits to confidentiality, fees and payment, cancellations, how we might work together etc. The purpose of this is to offer clarity about the relationship to both of us. I will also gather some personal information to allow me to safely offer you counselling.

If you are happy to proceed on the basis of this, then we would both sign a copy and you can take one home with you to refer to later. The first session is exploratory, and I may ask you questions to build my understanding of what has brought you to counselling. I may also ask you to complete a form called a CORE but I will discuss this further in the session and it is not mandatory. This is also a chance for you to ask me questions and get to know me a bit better too. At the end of the session, we can arrange to meet again, or you may wish to think about it and get back in touch, that’s okay too. If you choose to pay at the end of the session, we can do that before you leave.

If I am working with a child it is a little bit different as I have a separate counselling agreement with the client which explains what counselling is, confidentiality, etc. and also one with their care-giver in regards to payment, cancellation, confidentiality etc. I would discuss this with you when you get in touch.

How confidential is counselling?

In reality, confidentiality can never be absolute. I work ethically and within the boundaries of the law, which means that I have guidelines that I follow. Not every situation is clear cut and I evaluate any potential breach of confidentiality very carefully – taking guidance from my governing body (BACP), my supervisor, my insurance provider and any other relevant parties. Most importantly I will discuss this with you – and, for the most part, would not share the content of sessions without your explicit consent to do so. There may be times where I have a duty to disclose a serious criminal act – with or without consent from you and if you are currently involved in any police matters, my notes may be requested. I would discuss this with relevant parties before proceeding or sharing information.

As an ethical and competent counsellor, I attend supervision twice per month to get guidance and to explore my work. I may take aspects of our work to supervision in a way that keeps you anonymous. My supervisor and I also have an agreement around confidentiality in a similar way that I do with clients.

Aside from this, I do not share our session content with anyone, and I strive to preserve the confidential nature of counselling. If you have any questions or concerns, I am more than willing to explore these with you. It is important that you feel clear and comfortable with what I can offer you.

What do you do with my data and any notes you take?

Any data I hold about you will be relevant to the service offered and not excessive. Notes that I keep do not have your name on them and are anonymised. The content of notes is to aid my memory and you are free to see your notes at any time. I am a registered data controller with the ICO (Information Commissioners Office) and as such, I use your data responsibility and in line with GDPR guidelines. I store your data for 5 years after we finish working together and after this point it is securely destroyed. I NEVER sell or share your personal or sensitive data with other people or companies. If we decide to work together online, I will discuss the specific policies and requirements with you before we proceed. If you have concerns or queries, please let me know.

How can I make a complaint?

If you have a complaint about the counselling that you have received, please try to discuss with me in the first instance. If you do not feel able to do this, please use the BACP Ask Kathleen service – accessed here: https://www.bacp.co.uk/about-therapy/ask-kathleen/

This service allows you to seek guidance and to lodge a complaint if appropriate.

Further Questions

If you can’t find an answer to your query here, please get in touch and I will reply as soon as possible.