Steph Quinn Counselling

I’m currently on extended leave and am not taking any new enquiries or referrals.

How do I begin working with you?

Please use the contact form with any queries you may have and I will get back to you within 48hrs.

Alternatively, please give me a call on 07745222359  – if I am unable to answer, please feel free to leave me a message. I will do my best to respond to you within 24 hours.

When you get in touch, we would have a brief telephone consultation to allow me to better understand your needs and allow you to ask any questions that you might have.

What if I can't attend a session?

I ask that a minimum of 24 hours’ notice is given when cancelling an appointment. If 24 hours’ notice is not provided, the full session fee will be chargeable.

How many sessions might I need?

This is a common question and there is no right or wrong answer. Counselling is a process and depending on your goals or what you would like to explore, it can take any number of sessions. Some people come to one session and feel that they have got what they need and some people may come for a year or more. I review with clients regularly to allow us to check out how things are going in counselling. Reviewing our time together can offer you the chance to reflect on where we started, adjust any goals or assess what you might want to explore in future sessions. Coming to counselling is a choice and you can decide when to stop at any time.

How confidential is counselling?

In reality, confidentiality can never be absolute. I work ethically and within the boundaries of the law, which means that I have guidelines that I follow. Not every situation is clear cut and I evaluate any potential breach of confidentiality very carefully – taking guidance from my governing body (BACP), my supervisor, my insurance provider and any other relevant parties. Most importantly I will discuss this with you – and, for the most part, would not share the content of sessions without your explicit consent to do so. There may be times where I have a duty to disclose a serious criminal act – with or without consent from you and if you are currently involved in any police matters, my notes may be requested. I would discuss this with relevant parties before proceeding or sharing information.

When working online, confidentiality can never be guaranteed. Maintaining confidentiality is the responsibility of both parties, and this will be discussed in our first session.

As an ethical and competent counsellor, I attend supervision twice per month to get guidance and to explore my work. I may take aspects of our work to supervision in a way that keeps you anonymous. My supervisor and I also have an agreement around confidentiality in a similar way that I do with clients.

Aside from this, I do not share our session content with anyone, and I strive to preserve the confidential nature of counselling. If you have any questions or concerns, I am more than willing to explore these with you. It is important that you feel clear and comfortable with what I can offer you.

What do you do with my data and any notes you take?

Any data I hold about you will be relevant to the service offered and not excessive. Notes that I keep do not have your name on them and are anonymised. The content of notes is to aid my memory and you are free to see your notes at any time. I am a registered data controller with the ICO (Information Commissioners Office) and as such, I use your data responsibility and in line with GDPR guidelines. I store your data for 5 years after we finish working together and after this point it is securely destroyed. I NEVER sell or share your personal or sensitive data with other people or companies. If we decide to work together online, I will discuss the specific policies and requirements with you before we proceed. If you have concerns or queries, please let me know.

How can I make a complaint?

If you have a complaint about the counselling that you have received, please try to discuss with me in the first instance. If you do not feel able to do this, please use the BACP Ask Kathleen service – accessed here:

This service allows you to seek guidance and to lodge a complaint if appropriate.